Website Terms

Read it, use the forms honestly, do not try to break it. That is the whole of it. Do not submit false information, attempt unauthorised access, scrape the site at volume, or use it in a way that interferes with anyone else's use.

Destination pages are editorial guides to places we work in. Experience pages describe elements that can be included in a journey, subject to season and availability. Journey pages describe curated travel offerings we can arrange, subject to availability and confirmation. Sending an enquiry starts a conversation; it does not reserve anything and it does not create a contract.

A journey exists once we have written to you with specifics — dates, properties, people, a price — and you have confirmed it. Until that point nothing is held and nothing is owed.

Prices are given in a written proposal once we have confirmed your dates, party size, availability and any changes you have asked for. They depend on season, party size and what is actually free on your dates — Arctic winter in particular sells out a year ahead in places. Nothing is committed until you have that figure in writing.

We arrange; hotels, guides, kennels, skippers and drivers deliver. Each of them has their own terms, their own cancellation rules and their own insurance, and those apply to their part of your trip. We will put the relevant ones in front of you before you commit, not after.

Where we act as an intermediary, our responsibility is the arranging: choosing well, briefing properly, and being reachable when something moves. It is not a guarantee of another company's performance, or of the weather, the aurora, the ice or the light.

Swedish consumer law applies and nothing here removes it. Under the Distance Contracts Act (distansavtalslagen) a distance purchase generally carries a 14-day right of withdrawal — but travel tied to a specific date or period, which is most of what we arrange, is excluded from it by the same law. Each booking's own cancellation terms govern instead, and we will state them before you confirm.

Tell us first, at hello@calenvoy.com. We would rather fix it than be right about it.

If we cannot resolve it between us, Hallå konsument gives free independent guidance, and you can refer the matter to ARN, the National Board for Consumer Disputes. These terms are governed by Swedish law.

The writing, photography, maps and design on this site are ours or licensed to us. Quote us, link to us, send a page to a friend. Do not republish it wholesale as your own.