Booking Terms

Your journey is arranged by CalenVoy, an enskild firma registered in Sjöbo, Sweden. The organisationsnummer is printed in the footer of every page. Contact: hello@calenvoy.com, +46 73 402 58 38.

When you book a journey that combines accommodation, activities, guiding or transfers at one price, it is a package trip under the Swedish Package Travel Act (paketreselagen, 2018:1217). CalenVoy is the organiser (arrangör) and is responsible to you for every part of the package we have sold you, even where another company delivers it.

An enquiry is not a booking. We send you a written proposal with dates, places, what is included and a total price. The booking is binding once you have confirmed the proposal in writing and we have received your deposit. We then send a written booking confirmation.

Before you book you receive the standard information form required by law for package trips, together with these terms.

Deposit

25 % of the total price, paid when you confirm the booking.

Final payment

The remaining 75 %, due no later than 45 days before departure.

Late bookings

If you book less than 45 days before departure, the full price is paid at booking.

How to pay

By invoice, in Swedish kronor (SEK), unless another currency is agreed in writing. Payment details are on each invoice.

If the final payment is not received on time, we will remind you in writing. If it is still not paid, we may cancel the booking and apply the cancellation charges below.

The price covers what is listed in your booking confirmation: typically accommodation, guides, activities, private transfers and the meals stated. Unless your confirmation says otherwise, it does not include international or domestic flights, travel insurance, meals and drinks not listed, or personal expenses.

Once your booking is confirmed, the price does not change, except where the Package Travel Act allows an increase due to changes in fuel costs, taxes or fees, or exchange rates. Any such increase is notified in writing at least 20 days before departure, and if it exceeds 8 % of the total price you may cancel without charge.

You may cancel at any time before departure by writing to us. The following charges apply, counted from the day we receive your cancellation:

More than 45 days before departure

25 % of the total price (the deposit)

45 to 30 days before

50 % of the total price

29 to 15 days before

75 % of the total price

14 days or less

100 % of the total price

If a supplier refunds us for your cancelled services, or we can resell them, we reduce your charge accordingly. You may also cancel without any charge if unavoidable and extraordinary circumstances at the destination, or in its immediate vicinity, significantly affect the journey.

We strongly recommend travel insurance that covers cancellation, taken out when you pay the deposit.

If you want to change your journey after booking, tell us and we will do what we can. Changes depend on availability, and any extra cost from suppliers is passed on at cost.

You may transfer your booking to another person who meets the conditions for the journey, provided you tell us at least 7 days before departure. You and the new traveller are jointly responsible for the remaining payment and any reasonable extra costs the transfer causes.

Weather, snow, ice and light are part of travelling in Sweden, and small adjustments on the day (moving an activity to another day, swapping a route) are part of how we run a journey well. If we need to make a significant change before departure, we tell you in writing and you may accept it or cancel with a full refund.

If we have to cancel the journey, you receive a full refund of everything you have paid, within 14 days.

You can reach us by phone throughout your journey. If something is not as agreed, tell us, or the supplier on site, as soon as possible, so it can be put right while you are still there. As the organiser we are responsible for putting right any part of the package that is not delivered as agreed, and for assisting you if you run into difficulty.

You are responsible for valid passports, visas and any health requirements, for following safety instructions from guides and suppliers, and for telling us before booking about any health conditions, dietary needs or mobility considerations that affect the journey.

CalenVoy is registered with Kammarkollegiet, the Swedish authority responsible for travel guarantees under the Travel Guarantee Act (resegarantilagen). A travel guarantee protects the money you have paid if a travel company becomes insolvent. We do not take bookings or payments before our travel guarantee has been approved by Kammarkollegiet.

Tell us first, at hello@calenvoy.com. If we cannot resolve it between us, you can get free guidance from Hallå konsument, and you can refer the matter to ARN, the National Board for Consumer Disputes (Allmänna reklamationsnämnden). These terms are governed by Swedish law.

Resan arrangeras av CalenVoy (enskild firma, Sjöbo) och är en paketresa enligt paketreselagen (2018:1217). Utöver dessa villkor gäller lagens regler.

Anmälningsavgift

25 % av resans totala pris, betalas vid bokning.

Slutbetalning

Resterande 75 %, senast 45 dagar före avresa.

Sen bokning

Vid bokning senare än 45 dagar före avresa betalas hela priset vid bokning.

Betalningssätt

Mot faktura, i svenska kronor om inget annat avtalats skriftligen.

Avbokningsavgift, räknat från den dag vi tar emot avbokningen:

• Mer än 45 dagar före avresa: 25 % av priset (anmälningsavgiften).
• 45–30 dagar före avresa: 50 % av priset.
• 29–15 dagar före avresa: 75 % av priset.
• 14 dagar eller mindre före avresa: 100 % av priset.

Avgiften sätts ned om vi får tillbaka pengar från leverantörer eller kan sälja tjänsterna vidare. Resenären kan avboka utan kostnad vid oundvikliga och extraordinära omständigheter på resmålet som väsentligt påverkar resan. CalenVoy är registrerad hos Kammarkollegiet och tar inte emot bokningar eller betalningar innan resegarantin är godkänd. Tvister kan prövas av Allmänna reklamationsnämnden (ARN).